{"id":11,"date":"2026-07-07T10:04:58","date_gmt":"2026-07-07T08:04:58","guid":{"rendered":"https:\/\/bienvenuechezoim.fr\/boutique\/?page_id=11"},"modified":"2026-07-13T22:48:26","modified_gmt":"2026-07-13T20:48:26","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/bienvenuechezoim.fr\/boutique\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Au <strong>Rucher des Cigales<\/strong>, nous apportons le plus grand soin \u00e0 la r\u00e9colte, \u00e0 la mise en pot et \u00e0 la pr\u00e9paration de nos colis. Si toutefois un produit ne vous donnait pas enti\u00e8re satisfaction, voici les conditions dans lesquelles vous pouvez nous le retourner.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Droit de r\u00e9tractation (D\u00e9lai l\u00e9gal)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019article L.221-18 du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de <strong>14 jours<\/strong> apr\u00e8s la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sans avoir \u00e0 justifier de motifs.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Exception importante concernant les produits alimentaires (Miel et Bonbons) :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits qui ont \u00e9t\u00e9 descell\u00e9s par le consommateur apr\u00e8s la livraison et qui ne peuvent \u00eatre renvoy\u00e9s pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sont \u00e9ligibles au retour :<\/strong> Les pots de miel et sachets de bonbons non ouverts, opercul\u00e9s et intacts, ainsi que les bougies, cuill\u00e8res en bois et coffrets.<\/li>\n\n\n\n<li><strong>Ne sont pas \u00e9ligibles :<\/strong> Tout produit alimentaire ouvert, entam\u00e9 ou dont le sceau de garantie a \u00e9t\u00e9 bris\u00e9.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">2. Conditions de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer un retour, le produit doit \u00eatre :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dans son emballage d&rsquo;origine, intact et non ouvert.<\/li>\n\n\n\n<li>Accompagn\u00e9 du num\u00e9ro de commande ou de la facture d&rsquo;achat.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont \u00e0 la charge exclusive du client, sauf si le retour est d\u00fb \u00e0 une erreur de notre part ou \u00e0 un produit d\u00e9fectueux \u00e0 l&rsquo;arriv\u00e9e.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Proc\u00e9dure de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier un retour, merci de suivre les \u00e9tapes suivantes :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Envoyez nous une demande par e-mail \u00e0 l&rsquo;adresse suivante : <strong>contact@lerucherdescigales.fr<\/strong> en indiquant votre num\u00e9ro de commande et les articles concern\u00e9s.<\/li>\n\n\n\n<li>Apr\u00e8s validation par nos soins, emballez soigneusement le produit pour \u00e9viter toute casse (le verre \u00e9tant fragile) et exp\u00e9diez le \u00e0 l&rsquo;adresse qui vous sera communiqu\u00e9e.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le retour re\u00e7u et inspect\u00e9 par nos soins, nous vous enverrons un e-mail pour vous notifier de la bonne r\u00e9ception de l&rsquo;article. Nous vous informerons \u00e9galement de l&rsquo;approbation ou du rejet de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 automatiquement sur le moyen de paiement utilis\u00e9 lors de l&rsquo;achat initial (carte bancaire, PayPal, etc.) dans un d\u00e9lai maximal de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception du colis de retour.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Colis endommag\u00e9s lors du transport<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous emballons nos pots en verre de mani\u00e8re tr\u00e8s s\u00e9curis\u00e9e. Si malgr\u00e9 nos pr\u00e9cautions, un pot arrivait bris\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prenez une photo du colis endommag\u00e9 <strong>d\u00e8s sa r\u00e9ception<\/strong> (int\u00e9rieur et ext\u00e9rieur du carton avec l&rsquo;\u00e9tiquette de transport visible).<\/li>\n\n\n\n<li>Contactez-nous sous <strong>48 heures<\/strong> par e-mail. Nous proc\u00e9derons \u00e0 l&rsquo;envoi d&rsquo;un produit de remplacement ou \u00e0 son remboursement.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative aux retours et remboursements, vous pouvez nous \u00e9crire \u00e0 :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Adresse postale :<\/strong> Le Rucher des Cigales, 655, route des Fourques, 13920 Saint-Mitre-les-Remparts<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong> contact@lerucherdescigales.fr<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Au Rucher des Cigales, nous apportons le plus grand soin \u00e0 la r\u00e9colte, \u00e0 la mise en pot et \u00e0 la pr\u00e9paration de nos colis. Si toutefois un produit ne vous donnait pas enti\u00e8re satisfaction, voici les conditions dans lesquelles vous pouvez nous le retourner. 1. Droit de r\u00e9tractation (D\u00e9lai l\u00e9gal) Conform\u00e9ment \u00e0 l\u2019article L.221-18 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/pages\/11\/revisions\/164"}],"wp:attachment":[{"href":"https:\/\/bienvenuechezoim.fr\/boutique\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}